Reservation Terms and Conditions

1. Identification of the service provider

Booking and fado performance services with meal are provided by:

• José de Oliveira, Lda.
• Registered office: Travessa da Queimada, n.º 10, 1200-365 Lisbon
• Tax ID (NIPC): 500 158 584 — Share capital: €370,000 — Lisbon Commercial Registry

José de Oliveira, Lda., trading as Fado&Food Group, operates the following establishments with fado performance halls:

• Adega Machado — Rua do Norte, n.º 91, 1200-284 Lisbon — Tel. (+351) 213 422 282 — [email protected]
• Café Luso — Travessa da Queimada, n.º 10, 1200-365 Lisbon — Tel. (+351) 213 422 281 — [email protected]
• Clube de Fado — Rua de São João da Praça, n.º 94, 1100-521 Lisbon — Tel. (+351) 218 852 704 — [email protected]

2. Subject matter

These terms govern the booking, by the customer, of a table for a meal with fado performance at one of the establishments identified in section 1, as well as the provision of the corresponding service.

The “booking” covers the table, the meal (à la carte or set menu, as chosen) and access to the fado performance taking place on the night of the booking.

3. Booking process

3.1 Channels

Bookings may be made through:

• The establishment’s website (online booking form)
• Telephone to the establishment
• Email to the establishment’s address
• Authorised partner platforms (to be defined and announced in due course)

3.2 Confirmation

A booking is only considered made after express confirmation by the establishment (by email or other channel). Unconfirmed requests do not constitute a booking.

3.3 Capacity and availability

Bookings are subject to availability. The establishment reserves the right not to confirm bookings when the venue’s capacity is full or when the configuration of the space, the performance or the team does not allow the request to be accommodated.

3.4 Accurate information

The customer is responsible for the accuracy of the information provided at the time of booking (name, contact, number of people, allergies and dietary restrictions where applicable). Communications sent to the contacts provided are deemed effective.

4. Fado performance

The fado performance is an integral part of the experience. Different fado singers and musicians may perform on different nights. The establishment will publish the planned programme through its official channels, but reserves the right to change it for artistic, operational or force majeure reasons, without such change constituting a breach.

During performances, customers are asked to maintain silence and respect for the performance, as is customary in fado venues. Failure to observe this may lead to being addressed by the establishment and, if persisted in, to being asked to leave without entitlement to a refund.

5. Pricing and payment policy

Prices in force are those communicated to the customer at the time of booking or displayed at the establishment. Prices include VAT at the legal rate in force.

Where applicable to the restaurant and its category, a couvert charge (table cover) may apply, in accordance with the law. The existence and amount of this charge are communicated to the customer.

Payment is made at the establishment at the end of the meal, by usual means (cash, debit/credit card, MB Way), except in cases of expressly agreed prepayment (see section 6).

6. Bookings with prepayment or deposit

For certain types of booking — namely groups, special nights (festive seasons, private events) or set menus — the establishment may require:

• Deposit (amount placed as a guarantee, deducted from the final bill or refunded as appropriate)
• Total or partial prepayment

The specific conditions — amount, deadline, payment method, applicable cancellation policy — will be communicated to the customer before the booking is finalised and depend on the customer’s express acceptance.

7. Cancellation and no-show policy

7.1 Individual or small group bookings

• Free cancellation: up to 24 hours before the booked time, through any of the channels indicated.
• In case of late cancellation or failure to attend without notice (no-show), the establishment reserves the right to require a deposit for future bookings.

7.2 Group bookings, events and special menus

For group bookings, on special dates, or with set menus, specific conditions communicated at the time of booking apply, which may include:

• Minimum cancellation deadline (typically 48 to 72 hours)
• Non-refundable deposit or prepayment in case of late cancellation or no-show
• Mandatory confirmation of number of people in advance

7.3 Cancellation by the establishment

The establishment may cancel confirmed bookings in exceptional cases, namely: force majeure, closure by order of an authority, supervening unavailability of the performance, or any other circumstance that makes provision of the service objectively impossible. In such cases, the establishment will inform the customer with as much notice as possible and will offer:

• Rescheduling to an alternative date, or
• Full refund of amounts paid, within a maximum of 14 days.

No additional compensation beyond the refund is due, except in cases provided for by mandatory law.

8. Right of withdrawal (distance contracts)

As these are bookings for meals on specific dates and times, the service falls under the exception provided for in Article 17(1)(l) of Portuguese Decree-Law No. 24/2014 of 14 February, according to which there is no right of free termination (“withdrawal”) for distance contracts for the provision of restaurant or leisure services on specific dates or periods.

This exclusion does not affect the application of the cancellation policy set out in section 7.

9. Arrival tolerance

The establishment may hold the table for a reasonable tolerance period after the booked time (typically 15 minutes). After this period without arrival or notice, the table may be released to other customers. In periods of high demand, this tolerance may be reduced.

10. Allergies, intolerances and dietary restrictions

Customers must inform the establishment, at the time of booking or upon arrival, of any allergies, intolerances or dietary restrictions that are relevant. The establishment will use its best efforts to accommodate these needs but, given the shared nature of the kitchens, cannot guarantee the complete absence of cross-contamination. In cases of severe allergy, the customer should confirm with the establishment’s staff before consuming.

11. Conduct and right of admission

The establishment reserves the right of admission and the right to terminate provision of the service to customers who behave in a disrespectful, disruptive, offensive manner or in a manner that endangers the safety or wellbeing of other customers, performers or staff. In such cases, and depending on severity, the customer may be asked to leave without entitlement to a refund.

12. Image and recording rights

During the performance, customers are asked not to make audio or video recordings of performances unless expressly authorised, in respect of the copyright and related rights of the performers. Casual photography for personal memory, without flash and in moderation, is generally tolerated.

Occasionally, the establishment may take photographs or videos of the venue for institutional communication purposes. Where such recordings allow customers to be identified, consent will be obtained, or, alternatively, the recordings will be processed so that customers are not identifiable.

13. Complaints and Alternative Dispute Resolution

The establishment provides an electronic complaint book at www.livroreclamacoes.pt.

In the event of a consumer dispute, customers may apply to the Lisbon Consumer Arbitration Centre (CACCL), the ADR body to which José de Oliveira, Lda. is affiliated: www.centroarbitragemlisboa.pt.

Other competent ADR bodies may be consulted at www.consumidor.gov.pt.

14. Applicable law and jurisdiction

These terms are governed by Portuguese law.

The Lisbon district courts shall have jurisdiction to resolve any dispute, without prejudice to the mandatory provisions of consumer protection law and the possibility of recourse to ADR bodies under section 13.

15. Changes to the terms

These terms may be updated by José de Oliveira, Lda. The version applicable to a specific booking is the one in force at the date of confirmation of that booking.

16. Contact

Questions about these terms may be directed to [email protected] or to the contacts of the specific establishment.